PRIVACY POLICY

Last Updated: November 2, 2026

This Privacy Policy describes how Xi'an Shidou Laicai Intelligent Technology Co., Ltd. , operating under the brand name qytronix (“qytronix,” “we,” “us,” or “our”), collects, processes, uses, discloses, stores, and protects personal information in connection with our online retail services.

qytronix is an online store offering kitchen utensils, cooking accessories, food preparation tools, and other practical kitchen essentials.

This policy applies when you access our website, browse kitchenware products, place an order, use available customer account features, communicate with our support team, subscribe to marketing updates, or otherwise interact with our online services (collectively, the “Services”).

We aim to provide transparent information about our privacy practices and comply with applicable data protection requirements. Where consent is legally required for particular activities, we will seek appropriate authorization.

OFFICIAL BUSINESS INFORMATION & PRIVACY CONTACT

The following details identify the business responsible for operating qytronix.

Brand Name:

qytronix

Legal Company Name:

Xi'an Shidou Laicai Intelligent Technology Co., Ltd. 

Registered Business Address:

Shop 02, 1st Floor, Building 2, Civil Aircraft and Aviation Manufacturing Industrial Park Project, National Aviation Hi-Tech Industrial Base, Xi'an, Shaanxi Province, China

Customer Support & Privacy Email:

service@qytronix.com

Business Telephone:

+86 29 8908 0114

Xi'an Shidou Laicai Intelligent Technology Co., Ltd., doing business as qytronix, operates this website and is responsible for the personal information processing described in this Privacy Policy to the extent that it determines the purposes and means of such processing.

For privacy inquiries, information access requests, or questions about our online store, please contact us using the details provided above.

1. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

The information we collect varies depending on your interactions with our website and the services you request.

Personal information may be collected directly from customers, automatically through website technologies, or from authorized third-party service providers.

Information Submitted by Customers

When you make a purchase, register for an available account, contact customer support, or interact with website features, we may collect:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping and delivery address

• Account details and login credentials, where applicable

• Selected products and purchasing preferences

• Kitchenware variations, quantities, colors, sizes, or set configurations

• Order history and purchase information

• Customer support inquiries and correspondence

• Product ratings, reviews, and feedback

• Survey responses, where applicable

• Other information voluntarily provided through our Services

This information helps us manage customer transactions, provide requested services, and respond to relevant inquiries.

Order & Transaction Information

When you purchase kitchen products through qytronix, transaction-related records may include:

• Purchased products and quantities

• Selected product variations

• Order numbers and transaction references

• Purchase totals and payment status

• Billing and delivery details

• Selected shipping methods and associated charges

• Shipment tracking information

• Return and replacement requests

• Refund records and transaction adjustments

• Related communications with customer support

Payments may be handled by independent payment service providers.

Depending on the payment method and provider, we may receive limited transaction information, such as payment status, authorization references, or partial payment identifiers, without directly receiving or storing complete payment card numbers.

Information About Other Delivery Recipients

If a customer arranges delivery to another individual, we may collect the recipient's name, address, telephone number, and other details reasonably necessary to complete the delivery.

Customers should ensure they are authorized to provide another person's information when required by applicable law.

Device & Website Usage Information

When visitors access our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser name, type, and version

• Device category and operating system

• Browser or device identifiers

• Referring websites and traffic sources

• Pages visited and products viewed

• Website navigation and interaction activity

• Approximate geographic location inferred from technical data

• Dates, times, and duration of visits

• Website performance and diagnostic records

• Security and error-related information

Depending on the tools used, this information may be collected through cookies, pixels, server logs, analytics systems, or similar technologies.

2. COOKIES & WEBSITE TRACKING TECHNOLOGIES

qytronix may use cookies and related technologies to maintain website functionality, remember visitor settings, analyze shopping activity, and support authorized advertising measurement.

Different categories of technologies may serve different purposes.

Essential Cookies

Essential technologies may support:

• Shopping cart functionality

• Checkout operations

• Website navigation

• Account access where available

• Payment and transaction security

• Fraud detection and prevention

• Session management

Some essential technologies are required for the website to operate correctly.

Analytics & Performance Cookies

Where enabled, analytics technologies may help us:

• Understand website traffic

• Evaluate page loading and performance

• Identify technical problems

• Review visitor navigation patterns

• Improve the website's usability

Functional Cookies

Functional technologies may remember customer settings, including available language, currency, region, or other shopping preferences.

Advertising & Measurement Cookies

Where enabled and legally permitted, advertising technologies may be used to measure campaign performance, understand interactions with promotional content, and support relevant advertisements.

Non-essential technologies are subject to applicable privacy requirements, including consent obligations where relevant.

Visitors may manage certain cookies through browser settings, device preferences, or privacy management tools made available on the website.

Disabling some technologies may affect certain functions or features.

3. ANALYTICS, DIGITAL ADVERTISING & PERFORMANCE MEASUREMENT

We may work with analytics services, advertising networks, and marketing measurement providers to evaluate how customers interact with qytronix and our kitchenware collections.

Depending on the tools actually enabled, these providers may process technical information, online identifiers, and website interaction data for purposes such as:

• Measuring website visits and traffic sources

• Understanding product page engagement

• Evaluating shopping cart activity

• Measuring advertising effectiveness

• Assessing promotional campaign performance

• Reviewing purchase conversion events

• Improving website navigation

• Understanding customer interest in kitchenware categories

• Detecting advertising or measurement issues

Certain providers may process information according to their own privacy policies and relevant contractual arrangements.

Where required by law, we will obtain appropriate consent and provide applicable options to reject, limit, or opt out of qualifying advertising-related processing.

4. INFORMATION OBTAINED FROM BUSINESS PARTNERS

We may receive personal information from service providers involved in operating our online store.

These providers may include:

• E-commerce platform and website hosting services

• Payment processing companies

• Shipping carriers and delivery providers

• Product suppliers and fulfillment facilities

• Warehousing and inventory management partners

• Fraud detection and security services

• Website analytics providers

• Advertising and campaign measurement platforms

• Customer support systems

• Email and messaging service providers

• Cloud hosting and technology companies

For example, a payment provider may communicate whether a transaction has been authorized, while a shipping carrier may provide package status and delivery confirmation information.

We may also receive relevant information when customers interact with qytronix through external social media services or communication platforms.

Such information is handled in accordance with applicable privacy obligations.

5. PURPOSES FOR USING PERSONAL INFORMATION

We use personal information for legitimate business and service-related purposes, including operating our website, administering purchases, fulfilling orders, responding to customer inquiries, and meeting legal obligations.

Order Administration & Fulfillment

Personal information may be used to:

• Receive and confirm purchases

• Validate order details

• Coordinate payment processing

• Prepare and package kitchenware products

• Arrange shipment and delivery

• Provide order updates

• Communicate tracking information

• Maintain purchase and transaction records

Customer Support & After-Sales Services

We may use relevant information to:

• Respond to kitchenware product questions

• Provide information about product specifications and usage

• Investigate order concerns

• Review shipping and delivery problems

• Evaluate return requests

• Coordinate replacements where appropriate

• Process approved refunds

• Address complaints and resolve disputes

Our order and delivery records may also be used to administer the shipping services selected at checkout and qualifying requests under our 180-Day Free Return Policy.

For reference, our published shipping options include:

• Standard Shipping: $3.99 on eligible orders of $0.00–$38.99

• Free Standard Shipping: $0.00 on eligible orders of $39.00 or more

• Express Shipping: $6.99 on eligible orders

Orders may require up to 5 business days for processing before dispatch.

Estimated transit periods are 3–5 business days for standard shipping and 1–2 business days for express shipping, calculated after dispatch.

Complete shipping conditions and return procedures are provided in our Shipping Policy and Return & Refund Policy.

Website Administration & Security

We may use information to:

• Maintain website functionality

• Protect customer transactions

• Detect suspicious behavior

• Prevent unauthorized access

• Investigate potential fraud

• Improve operational efficiency

• Manage authorized promotional activities

Marketing & Customer Communications

Where permitted, we may use personal information to provide promotional updates, recommend relevant kitchenware products, and evaluate marketing activities.

Regulatory & Legal Compliance

Information may be processed when necessary to comply with applicable accounting, taxation, regulatory, contractual, and legal obligations.

Where required, our processing will rely on an appropriate legal basis, which may include performing a contract, meeting legal requirements, pursuing legitimate interests, or obtaining consent.

If we intend to use information for a materially different purpose, we will provide additional notice or seek consent when legally required.

6. PROMOTIONAL EMAILS & PRODUCT ANNOUNCEMENTS

Where customers subscribe or otherwise provide the necessary authorization, qytronix may send promotional communications relating to:

• New kitchenware arrivals

• Cooking tools and kitchen accessories

• Product collection updates

• Seasonal promotions

• Special discounts

• Product recommendations

• Store announcements

• Shopping events

Customers may unsubscribe through the link included in promotional emails or by contacting service@qytronix.com.

Unsubscribing from marketing communications does not prevent necessary transactional messages, such as order confirmations, shipping notifications, refund updates, security alerts, or responses to customer service inquiries.

7. TEXT MESSAGES & MOBILE NOTIFICATIONS

Where mobile messaging services are available, we may communicate with customers through SMS or similar technologies in accordance with applicable consent requirements.

Messages may include:

• Purchase confirmations

• Shipping notifications

• Tracking updates

• Delivery status information

• Customer support responses

• Authorized promotional communications

• Checkout reminders where legally permitted

Promotional text messages are subject to applicable consent and unsubscribe requirements.

Mobile service providers may charge standard messaging or data fees.

Where supported, customers may follow the instructions included in a message, such as replying STOP, to discontinue promotional communications.

Necessary service notifications may continue where legally permitted.

8. DISCLOSURE OF PERSONAL INFORMATION

We may disclose relevant personal information to authorized recipients when reasonably necessary to operate our Services, complete transactions, provide customer assistance, or comply with legal obligations.

Operational Service Providers

Information may be disclosed to providers supporting:

• Website hosting and e-commerce infrastructure

• Payment authorization and processing

• Order management and fulfillment

• Inventory and warehouse coordination

• Shipping and delivery services

• Customer support operations

• Website security and fraud prevention

• Marketing and advertising measurement

• Email and mobile communications

• Cloud storage and technical maintenance

We expect relevant service providers to handle information in accordance with applicable contractual commitments and legal requirements.

Marketing & Technology Partners

Where legally permitted, certain information may be disclosed to analytics, advertising, or technology partners for campaign measurement and other appropriately disclosed purposes.

These activities remain subject to applicable privacy rights, consent requirements, and opt-out mechanisms.

Legal & Protective Purposes

Information may be disclosed where reasonably necessary to:

• Comply with applicable laws

• Respond to valid legal proceedings

• Address lawful government requests

• Investigate fraud or misuse

• Enforce applicable terms and policies

• Protect customers, business operations, and website security

Business Transfers

If our business is involved in a merger, acquisition, corporate restructuring, financing transaction, asset transfer, or similar event, relevant information may be transferred as part of that transaction.

We will provide required safeguards and notices where applicable.

9. AGGREGATED & DE-IDENTIFIED DATA

We may generate aggregated, anonymized, or appropriately de-identified information derived from customer interactions and operational records.

Such information may support:

• Business planning

• Website performance analysis

• Product interest evaluation

• Shopping behavior research

• Operational improvements

• Service quality assessments

• Other lawful business purposes

We will handle de-identified information in accordance with applicable requirements and will not seek to re-identify it except as permitted by law.

10. YOUR RIGHTS REGARDING PERSONAL INFORMATION

Depending on your location and applicable privacy legislation, you may have certain rights concerning personal information held about you.

These may include the right to:

• Request access to eligible personal information

• Correct inaccurate or incomplete records

• Request deletion of qualifying information

• Restrict or object to certain processing activities

• Request a portable copy of eligible information

• Withdraw previously provided consent

• Obtain information about certain disclosures

• Opt out of qualifying advertising-related data processing

These rights may be subject to legal exceptions, identity verification, and eligibility requirements.

Submitting a Privacy Request

Please email service@qytronix.com and explain the type of request you wish to make.

Provide enough information for us to locate relevant records.

Where necessary, we may request additional reasonable information to verify your identity and protect personal information from unauthorized disclosure.

Some records may need to be retained for legitimate legal purposes, including accounting, tax compliance, fraud prevention, transaction management, or dispute resolution.

We will respond within applicable legal deadlines.

11. CALIFORNIA CONSUMER PRIVACY RIGHTS

Residents of California may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where these laws apply to our business and processing activities.

Depending on applicable requirements, these rights may include:

• Knowing what categories of personal information are collected

• Requesting access to eligible personal information

• Understanding collection purposes and information sources

• Receiving information about certain disclosures

• Requesting correction of inaccurate information

• Requesting deletion of eligible information

• Opting out of qualifying sales or sharing of personal information

• Limiting certain uses of sensitive personal information where applicable

• Exercising privacy rights without unlawful discrimination

California Privacy Inquiries

Email: service@qytronix.com

Suggested Subject: California Privacy Request

Please provide sufficient information to explain your request and support any required identity verification.

Where legally applicable, we will provide the necessary privacy notices, request procedures, and opt-out mechanisms.

12. CHILDREN'S PERSONAL INFORMATION

Our Services are designed for customers who are legally able to make online purchases and are not directed toward children under the age of 13.

Although certain kitchen accessories may be used in family households, our website is intended for adult purchasers.

We do not knowingly collect personal information from children under 13 in violation of applicable law.

If we become aware that a child's information has been collected improperly, we will take appropriate steps to delete or otherwise address the information as required.

Parents or legal guardians who believe a child has submitted personal information may contact service@qytronix.com.

13. PROTECTING PERSONAL INFORMATION

We seek to apply reasonable administrative, organizational, and technical safeguards to protect personal information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Depending on the systems and providers involved, protective measures may include:

• Appropriate access controls

• Transaction security procedures

• Website monitoring

• Fraud prevention technologies

• Service provider security arrangements

• Information handling and retention procedures

• Restricted access to relevant customer records

Independent payment providers may apply additional safeguards when processing sensitive payment information.

However, no electronic storage or communication system can be guaranteed completely secure.

Customers should protect their account information, passwords, and personal devices.

If you suspect unauthorized activity involving our Services, please contact service@qytronix.com.

14. EXTERNAL WEBSITES & THIRD-PARTY SERVICES

Our website may contain links to independently operated websites or services.

These may include payment processing platforms, shipping carrier tracking pages, technology providers, and social media networks.

Third-party operators may collect or process information according to their own privacy notices and practices.

qytronix does not control the privacy practices, security systems, or content of independent third-party websites.

We encourage customers to review the relevant privacy notices before providing information to these services.

15. INTERNATIONAL DATA PROCESSING & TRANSFERS

qytronix is operated by Xi'an Shidou Laicai Intelligent Technology Co., Ltd., a company located in China.

Our operations may involve service providers, technology platforms, payment processors, logistics companies, and fulfillment partners located in different countries.

Accordingly, personal information may be transferred to, stored in, accessed from, or otherwise processed in jurisdictions outside your country or state of residence, including China.

Data protection standards and legal requirements may differ between jurisdictions.

Where applicable law requires specific safeguards or lawful transfer mechanisms, we will take appropriate steps to implement them.

16. PERSONAL INFORMATION RETENTION

We retain personal information for periods reasonably necessary to fulfill the purposes described in this policy and meet applicable legal obligations.

Retention periods may depend on the nature of the information and relevant business requirements.

Factors influencing retention may include:

• Processing purchases and payments

• Completing shipping and delivery

• Maintaining order records

• Providing customer support

• Administering returns and refunds

• Meeting accounting and tax obligations

• Investigating security incidents or fraud

• Resolving complaints and disputes

• Establishing or defending legal claims

• Complying with regulatory requirements

When information is no longer reasonably necessary, we will delete, anonymize, de-identify, or otherwise dispose of it appropriately, subject to applicable legal obligations.

17. MANAGING COMMUNICATION PREFERENCES

Customers may manage certain communications and privacy preferences through available options.

Promotional Emails

To stop receiving marketing emails, select the unsubscribe link included in an applicable promotional message.

Promotional Text Messages

Where mobile messaging is available, follow the opt-out instructions included in the message.

Additional Assistance

You may contact service@qytronix.com to request assistance with available communication preferences.

Opting out of promotional messages does not prevent essential communications concerning:

• Order confirmations

• Payments

• Shipping and tracking

• Delivery updates

• Returns and refunds

• Account security

• Customer support

18. UPDATES TO THIS PRIVACY POLICY

We may revise this Privacy Policy as necessary to reflect changes in our online services, business operations, technology providers, information handling practices, or applicable legal requirements.

When an updated version is published, the Last Updated date at the beginning of this document will be revised.

Where legally required, we will provide additional notice or seek consent before implementing material changes.

Customers are encouraged to review this page periodically for the most current information about our privacy practices.

19. PRIVACY INQUIRIES, COMPLAINTS & CUSTOMER REQUESTS

If you have questions about how qytronix collects, uses, stores, discloses, or protects personal information, please contact our team.

Privacy & Customer Support Email:

service@qytronix.com

Business Contact Number:

+86 29 8908 0114

Customer Service Availability:

Monday through Friday

We aim to acknowledge general inquiries within 24–48 hours, Monday through Friday.

Formal privacy rights requests will be assessed and addressed within the time limits required by applicable legislation.

Depending on your location and relevant laws, you may also have the right to submit a complaint to an appropriate privacy or data protection authority.

20. RESPONSIBLE BUSINESS ENTITY & CONTACT DETAILS

The business responsible for operating the qytronix online store and overseeing the personal information processing described in this Privacy Policy is identified below.

Brand Name:

qytronix

Legal Company Name:

Xi'an Shidou Laicai Intelligent Technology Co., Ltd. 

Registered Business Address:

Shop 02, 1st Floor, Building 2, Civil Aircraft and Aviation Manufacturing Industrial Park Project, National Aviation Hi-Tech Industrial Base, Xi'an, Shaanxi Province, China

Customer Support & Privacy Email:

service@qytronix.com

Business Telephone:

+86 29 8908 0114

Xi'an Shidou Laicai Intelligent Technology Co., Ltd., operating as qytronix, is responsible for administering this website and the processing activities described in this Privacy Policy to the extent that it acts as the relevant data controller or business under applicable law.

The company coordinates online kitchenware retail operations, customer order administration, fulfillment-related services, privacy inquiries, and customer support.

Customers may contact us using the official information above for assistance with personal information requests or other store-related matters.

Thank you for visiting qytronix and reviewing our Privacy Policy.